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How can I find an order reference that I no longer have?

Explain clearly that you are trying to identify an existing purchase. Do not submit a fresh order solely to obtain a new reference.

What information should I review in a product description?

Check whether examples illustrate possibilities rather than included features. Read any linked instructions that are relevant to your intended use.

How should I interpret a seller's deadline when the time zone is unclear?

Use the month name when requesting confirmation of an ambiguous date. Use the existing reference when asking about a time-sensitive request.